EXCELLENT Experience (159)
Good Experience (4)
Not So Good (0)
EXCELLENT Choice (158)
Good Choice (5)
Not Great (0)
Not Great (0)
EXCELLENT Experience (159)
Good Experience (3)
Not Great (1)
SALESPERSON COMMENTS: We really enjoy dealing with Doug. We like that he knows colours and styles very well. He makes suggestions and backs them up with practical reasoning. He understands what we like and makes recommendations accordingly.
PRODUCT SELECTION COMMENTS: Doug knows how to quickly narrow down an array of options from numerous manufacturers to just a few choices, and they turnout to be the ones we should be considering. Sometimes we look for others but we most often gravitate back to Doug's initial recommendations as they end up being the best. We purchased beautiful things that we never would have thought of buying and we are very happy about that. Doug even helped us choose the colour of wall paint that tied all the pieces together nicely.
DELIVERY COMMENTS: The delivery was well planned and managed. The team leader was experienced in how to handle and place the furniture. The team took away all packaging material and left everything perfect.
OVERALL COMMENTS: We enjoy shopping at Cadieux Interiors. We like the showroom as it inspires us to think about new ideas. We never feel pressured when shopping there but we get the attention and service we desire. We like the concept that Cadieux is focused on interior design that is backed up by quality products, vs. just trying to sell furniture. We need the expert advice and we value that a lot.
SALESPERSON COMMENTS: My interior designer Louise Agapitos and I dealt with Rob. Thank you Rob for such superior service. It made my house reno so much more pleasant with all the help and expertise that you provided.
PRODUCT SELECTION COMMENTS: I love my bedroom set that I bought with your help. Wow!! Everyone I have showed it to love it. My son commented that it's like living in a hotel.
DELIVERY COMMENTS: Everyone we dealt with provided superior customer service. Thank you so much to all of you for your help.
OVERALL COMMENTS: I will definitely be referring my friends and family to you. You all provided excellent customer service and quality products.
SALESPERSON COMMENTS: Both Rob and Doug provide exceptional client services and are a pleasure to work with (and are very patient with some of my ridiculous requests!).
PRODUCT SELECTION COMMENTS: The showroom is fantastic, with a good selection - the website is a little overwhelming, but Rob and Doug help me find what I need!
DELIVERY COMMENTS: The delivery service is fast and very reliable, no complaints.
SALESPERSON COMMENTS: Lovely experience from the moment we walked into the store. We hope to continue to benefit from Rob's Design eye to complete the transformation of our house into a warm and welcoming home.
PRODUCT SELECTION COMMENTS: We have other items we are searching for such as a dining room, sideboards, credenzas, and linen storage cabinet.
DELIVERY COMMENTS: Professional, respectful, and appropriate attention to detail.
OVERALL COMMENTS: As an architect, it is not easy to impress me as I deal with vendors daily. However, Cadieux has managed to do so gloriously - making the entire experience smooth and delightful. Excellent work!
SALESPERSON COMMENTS: Doug worked with us to find solutions to design challenges, to suggest accessories and occasional tables and bent over backwards to ensure that we were pleased with our choices.
DELIVERY COMMENTS: Your team was professional, careful, and attentive. The installation was amazing!.
OVERALL COMMENTS: Your prices are not inexpensive but your service makes it all completely worthwhile. Outstanding!
SALESPERSON COMMENTS: I met John over a year ago .... while shopping with my friends & we discussed decorating my living room & sunroom/solarium.
PRODUCT SELECTION COMMENTS: John came to my home & we discussed my style, likes, dislikes.... a very positive experience..
DELIVERY COMMENTS: Both gentlemen were very professional, careful & meticulous..... setting up furniture in place. Also, they moved the leather love seat downstairs. We greatly appreciate their help.
OVERALL COMMENTS: John has been so helpful & accommodating. We have been in contact, using email/texts/telephone/in person....
There are a number of furniture items on order (Wingback chairs & dining room chairs to be reupholstered..... hall mirror... coffee table ... Couch) & wallpaper to be installed....
So, We will be touch over the next few months.
John will keep an eye on items that could be included (ie large round black mirror) & he will contact me.
John is lots of fun to work with & he does have such good taste!.
SALESPERSON COMMENTS: very professional... no pressure
PRODUCT SELECTION COMMENTS: We had an idea what we were looking for.
DELIVERY COMMENTS: the very best...
OVERALL COMMENTS: we are not finished...
PRODUCT SELECTION COMMENTS: I am very happy with the quality of the furniture. We were not able to see any floor models but would recommend the couches and chairs to anyone.
DELIVERY COMMENTS: Very helpful, friendly and set everything up.
OVERALL COMMENTS: I am always happy with the quality and service
It was a pleasure working with Doug for this purchase. I really appreciated that he took the time to check out the best colour to choose and the best size as well.
It was a good experience. IT was curious that the couch didn't have any protection around it when delivered or moved into my home. It is a luxury item or so I thought so and have had movers for other items not nearly as expensive and there was protection around the furniture. Also, would have loved a f/up call that day or a few days later to check in on the product. I do need other pieces and would reach out to Cadieux. Again, I have purchased other things for less and had a f/up.
Finally, I really like working with Doug, however even just before deliver I still could not access his line when calling into on the main phone number. I haven't tried recently but hopefully this has been fixed. I know he has been there at least since February /March. He is very knowledgeable, and I look forward to working with him on future purchases, decor decisions.
Very professional, warm and friendly service , I feel very comfortable shopping at Cadieux.
Very good quality, stylish selection of furniture with added suggestions and pairing. Shopping is so easy I don’t shop for furniture anywhere else.
Very helpful delivery, never declined any rearranging of furniture if not ready for the right spot right away.
I feel valued, appreciate as client and I am receiving excellent help selecting right pieces, I don't need a decorator when shopping at Cadieux, they do it all.
Douglas Simpson has been extremely helpful. He is experienced, has lots of creative ideas and is attentive to our questions and requests.
We love everything we have bought from Cadieux. Thank you.
John Leblanc, is the absolute best! Punctual, caring, and has the BEST design ideas! I’ve introduced him to all the people who’ve asked for a unique design and consult!
Product Selection: More than I could have ever imagined.
White Glove Delivery: I've had delivery from many places, and Cadieux has a different level of care and professionalism.
Overall Experience: Above excellent, I will never go elsewhere.
Last year, my husband and I went to Cadieux Interiors to purchase a king sized bed. We had a style in mind as we had visited many furniture store websites but we walked out with a totally different one. Fortunately, the personnel at Cadieux have impeccable taste and suggested a different model after we showed them photos of our home. The one we chose is elegant and reflects perfectly the style of our room and home.
The delivery person was very knowledgeable and installed the bed perfectly.
Nearly a year after our purchase, I noticed a factory defect with the bed frame we bought. I wrote to the salespersons and I received a response within 24 hours. Further, they resolved the issue. This is the best after sales service we have ever experienced.
The staff is just so knowledgeable.
The store is quite large and has many brands to select from.
The delivery team were so polite when they arrived at my home.
Cadieux Interiors is truly a 1 of a kind furniture shopping experience!
Rob is very responsive and knowledgeable, going above and beyond to help us find solutions to all our furniture requirements
Generally speaking most everything I needed I was able to source through Cadieux, occasionally I had to purchase elsewhere.
The delivery team are timely, courteous and ensure the furniture is placed exactly to my satisfaction which is so important!
It's a great company with a family feel to it, the team really seem to be very cohesive and enjoy working together and it shows in how well they run the business and treat their clients. I would most definitely recommend them to family and friends.
What else is there to say other than "Lucie is a genius!" My husband and I cannot say enough about the wonderful experience. She takes great care to get to know her clients and their tastes, and yet she's not afraid to 'push you' a little bit if she feels you're headed in the wrong direction. Perfect blend of direction and service. And so organized and thorough! We still have some rooms to finish off but we could not have found anyone with a better eye.
We had a major project that could have taken triple the time if we hadn't found a place like Cadieux. It has been almost a one-stop shop which says a lot when we're doing the amount of work we are doing. Without a doubt the best quality and selection in a town that can sometimes be a little sleepy. :)
Pierre and his team went beyond and above ... and he was not afraid to delay when we encountered a small problem to be sure the installation will go smoothly. The delivery team were friendly and helpful.
Please let me know how I can help you promote your services. I have nothing but great things to say. Thank you! As I told Lucie: Cadieux's motto is perfect: it truly is where your rooms become amazing!
"Hi Lucie - Just wanted to send you a quick thank you! We received everything and the delivery / assembly was fantastic. We were lucky things arrived earlier than anticipated!
This was the first delivery experience we had with the new house that had zero issues! It's been quite a lot to deal with so this was a breath of fresh air. We love the furniture and thank you again for all of your help and wonderful service"
"How did you enjoy dealing with your Salesperson/Designer? Terrific advice, always provides great service. In-home delivery? always amazing. Overall, how would you rate your experience with Cadieux Interiors? great selection and service"
"We appreciate having an opportunity to provide feedback. Cadieux interiors is a wonderful shop with beautiful pieces and very knowledgeable staff. 1. One suggestion we offer is to please ensure customers are informed sooner and proactively when items are on back order. In our case, we would not have changed our order but we would have found it helpful to know earlier. 2. The only reason we rate the sales person / designer as good rather than excellent is that we were already working with our own designer."
While our overall experience with Cadieux was excellent, we would particularly like to note the outstanding service from your delivery team both from the warehouse and on-site at our home. Pierre and his delivery team are client focussed, professional, accommodating and extremely good at their jobs. The team was particularly careful during delivery of furniture and setting it up in our new home. They represent the Cadieux brand very, very well."
"The whole experience was very good! Rob was very helpful and prompt in his reply. We had an exceptional situation where we didn’t have too much flexibility and he went along and provided great results. The delivery was perfect, the guys are always fantastic to work with. Thank you!!"
It’s not everyday that we spend almost $10,000 on chairs & slipcovers and Lucie Cadieux was excellent in taking us through the process. With her gentle guidance on quality, style and design we were comfortable at every stage. Also, Lucie gave us great advice on a reupholsterer and slipcover seamstress for some of our other furniture which was very useful.
Our new chairs look fantastic. Thanks Lucie! We are very pleased and will be heading back to Cadieux for a new sofa this year.
"Excellent all around! Thank you! Beautiful bedroom set."
"When we first dealt with your store, some years ago, we dealt with salesperson (Sylvie) and found her excellent. When we started dealing with our present salesperson, we felt he was a little insistent when trying to sell his designer skills which we were not at all interested in purchasing. We now like him very much and find that he works very hard to find us what we want. We are still not interested in home design services and we think he understands that.
We love that we can consult and view your suppliers merchandise through your website. Whomever thought that up is brilliant. We need only arrive at your store with a picture of what we are looking for. Your salesperson can then offer to show us other similar pieces and make recommendations.
Your home delivery service is the best I have ever encountered for any type of product delivery.
Your store is the only one where we seem to find what we are looking for without having to go the Montréal or Toronto. Hope you are around for a long time. Your pieces are expensive, to be sure, but the quality is good. The only disappointment we have had is when we bought Baker dinning room chair. They were expensive and we had asked for fabric that could be cleaned if need be. Turns out, the fabric was not one that could be cleaned. Eventually, we will have to replace the fabric. We are not looking forward to the cost."