Cadieux Interiors Reviews

Based on 154 Reviews (scroll down for Customer comments)

Please note: the following "Real" Reviews have been written by our Customers, verified by email and are available upon request.

(1.)  How did you enjoy dealing with your Salesperson/Design Consultant?

EXCELLENT Experience (150)

Good Experience (4)

 Not So Good (0)

(2.)  Did we provide enough of a Product Selection to choose from?

EXCELLENT Choice (150)

Good Choice (4)

 Not Great (0)

(3.)  How would you rate our White Glove In-Home Delivery Service?

EXCELLENT (148)

Good (6)

Not Great (0)

(4.)  Overall, how would you rate your experience with Cadieux Interiors?

EXCELLENT Experience (150)

Good Experience (3)

 Not Great (1)

CADIEUX INTERIORS REVIEW - H. Herman, OTTAWA

EXCELLENT EXPERIENCE OVERALL

CADIEUX INTERIORS REVIEW - J. Taggart, OTTAWA

EXCELLENT EXPERIENCE OVERALL

PRODUCT SELECTION COMMENTS: I am very happy with the quality of the furniture.  We were not able to see any floor models but would recommend the couches and chairs to anyone.

DELIVERY COMMENTS: Very helpful, friendly and set everything up.

OVERALL COMMENTS: I am always happy with the quality and service

CADIEUX INTERIORS REVIEW - M. Patry, OTTAWA

EXCELLENT EXPERIENCE OVERALL

SALES ASSOCIATE/INTERIOR DESIGNER COMMENTS: Everyone is always so caring and attentive to details and our personal preferences and tastes. We have never been disappointed in your suggestions and recommendations. You always go over and beyond to provide an excellent service and we appreciate it so much!!

CADIEUX INTERIORS REVIEW - L. Stymiest, OTTAWA

It was a pleasure working with Doug for this purchase. I really appreciated that he took the time to check out the best colour to choose and the best size as well. 

It was a good experience. IT was curious that the couch didn't have any protection around it when delivered or moved into my home. It is a luxury item or so I thought so and have had movers for other items not nearly as expensive and there was protection around the furniture. Also, would have loved a f/up call that day or a few days later to check in on the product. I do need other pieces and would reach out to Cadieux. Again, I have purchased other things for less and had a f/up.

Finally, I really like working with Doug, however even just before deliver I still could not access his line when calling into on the main phone number.  I haven't tried recently but hopefully this has been fixed.  I know he has been there at least since February /March.  He is very knowledgeable, and I look forward to working with him on future purchases, decor decisions.

CADIEUX INTERIORS REVIEW - B. Jones, OTTAWA

Very professional, warm and friendly service , I feel very comfortable shopping at Cadieux. 

Very good quality, stylish selection of furniture with added suggestions and pairing. Shopping is so easy I don’t shop for furniture anywhere else. 

Very helpful delivery, never declined any rearranging of furniture if not ready for the right spot right away. 

I feel valued, appreciate as client and I am receiving excellent help selecting right pieces, I don't need a decorator when shopping at Cadieux, they do it all.

CADIEUX INTERIORS REVIEW - M. Vaughan, OTTAWA

Douglas Simpson has been extremely helpful. He is experienced, has lots of creative ideas and is attentive to our questions and requests.

We love everything we have bought from Cadieux. Thank you.

CADIEUX INTERIORS REVIEW - S. Husseini, OTTAWA

Exceptional furniture great prices and exceptional service from Lucie and Rob not to mention their excellent delivery service with Pierre the warehouse manager and his staff as they set everything for you.
We truly enjoy dealing with them.

CADIEUX INTERIORS REVIEW - N. Alavi, OTTAWA

John Leblanc, is the absolute best! Punctual, caring, and has the BEST design ideas! I’ve introduced him to all the people who’ve asked for a unique design and consult!

Product Selection: More than I could have ever imagined.

White Glove Delivery: I've had delivery from many places, and Cadieux has a different level of care and professionalism.

Overall Experience: Above excellent, I will never go elsewhere.

CADIEUX INTERIORS REVIEW - N. Bourget, OTTAWA

Last year, my husband and I went to Cadieux Interiors to purchase a king sized bed. We had a style in mind as we had visited many furniture store websites but we walked out with a totally different one.  Fortunately, the personnel at Cadieux have impeccable taste and suggested a different model after we showed them photos of our home. The one we chose is elegant and reflects perfectly the style of our room and home. 

The delivery person was very knowledgeable and installed the bed perfectly.

Nearly a year after our purchase, I noticed a factory defect with the bed frame we bought.  I wrote to the salespersons and I received a response within 24 hours.  Further, they resolved the issue.  This is the best after sales service we have ever experienced.

CADIEUX INTERIORS REVIEW - J. Bishop, OTTAWA

Lucie and the team are the best. They transformed our home.

CADIEUX INTERIORS REVIEW - N. Mormina, OTTAWA

The staff is just so knowledgeable.

The store is quite large and has many brands to select from. 

The delivery team were so polite when they arrived at my home. 

Cadieux Interiors is truly a 1 of a kind furniture shopping experience!

CADIEUX INTERIORS REVIEW - B. GIRARD, OTTAWA

Rob is very responsive and knowledgeable, going above and beyond to help us find solutions to all our furniture requirements

Generally speaking most everything I needed I was able to source through Cadieux, occasionally I had to purchase elsewhere.

The delivery team are timely, courteous and ensure the furniture is placed exactly to my satisfaction which is so important!

It's a great company with a family feel to it, the team really seem to be very cohesive and  enjoy working together and it shows in how well they run the business and treat their clients. I would most definitely recommend them to family and friends.

Cadieux Interiors Review - S. Blaikie, Ottawa

What else is there to say other than "Lucie is a genius!" My husband and I cannot say enough about the wonderful experience. She takes great care to get to know her clients and their tastes, and yet she's not afraid to 'push you' a little bit if she feels you're headed in the wrong direction. Perfect blend of direction and service. And so organized and thorough! We still have some rooms to finish off but we could not have found anyone with a better eye.

We had a major project that could have taken triple the time if we hadn't found a place like Cadieux. It has been almost a one-stop shop which says a lot when we're doing the amount of work we are doing. Without a doubt the best quality and selection in a town that can sometimes be a little sleepy. :)

Pierre and his team went beyond and above ... and he was not afraid to delay when we encountered a small problem to be sure the installation will go smoothly. The delivery team were friendly and helpful.

Please let me know how I can help you promote your services. I have nothing but great things to say. Thank you! As I told Lucie: Cadieux's motto is perfect: it truly is where your rooms become amazing!

Cadieux Interiors Review - S. Ramzan, Ottawa

"Hi Lucie - Just wanted to send you a quick thank you! We received everything and the delivery / assembly was fantastic. We were lucky things arrived earlier than anticipated!

This was the first delivery experience we had with the new house that had zero issues! It's been quite a lot to deal with so this was a breath of fresh air. We love the furniture and thank you again for all of your help and wonderful service"

J. Feldman

Thank you.  We were very pleased with our experience and product.

A. Ellison

We really appreciated the service, quick response, and delivery.  Everything went smoothly.  We’ll be back.  Thanks so much.

C. Aiken

All items arrived before the dates predicted by Salesperson/Designer and were delivered to our home at the time arranged. Very pleased with all aspects!

J. Fitzgibbon

We are sincerely happy with all our purchases. We've have only gotten great reviews ... "Wow where did you find that" at Cadieux and I say of course there the best. I've been going to Cadieux since they were a Thomasville gallery downtown in a basement. Lucie has taken me through 3 houses and she is always so helpful and understanding, I trust her judgement and I love the store it is the best in Ottawa. The delivery people are very organized and calm which makes the delivery easy for us. Thank you for including me in your survey.

J. McGahan

Always a pleasure shopping at Cadieux. I love walking through the show room as it is always full of new and unique pieces.

D. Young

The total experience at Cadieux has been fabulous, the delivery guys were fantastic.

J. Brown

My experience with the buy, delivery and set up arrangements were excellent. I look forward to doing business with you in the future.

M. Josee-Samson

John was easy to work with.  Great suggestions that worked well.

L. Mundy

"We had a very good experience shopping at Cadieux. John, our salesperson was professional, knowledgeable and helpful. We love our new sofa. Thank-you very much!"

G. Taillon

"We would like to thank the entire team at Cadieux Interiors for their outstanding products, expertise and service."

C. Dixon

"We had a great experience both in your store and with the multiple times your delivery guys came to our house. I would recommend you to anyone. I am so happy with the look of our home."

L. Clement

"Excellent service from John. Your delivery team was amazing. Very courteous. Took care of not damaging or dirtying anything. Overall, our experience was above expectations and this is why we keep coming back. We are very happy with our furniture. It's looking fabulous in the new cottage. Thanks."

J. Keiver

"We are really pleased with our purchase from Cadieux Interiors.  Thank you."

M. Lyons

"How did you enjoy dealing with your Salesperson/Designer? Terrific advice, always provides great service. In-home delivery? always amazing. Overall, how would you rate your experience with Cadieux Interiors? great selection and service"

J. Morris

"Most important the furniture is of excellent quality and I am very satisfied with what I received. I placed my order on August 3rd. I was informed it would take 7 or 8 weeks to complete the order and ship. When I called in early October after 9 weeks had passed, there was a lot of confusion, and I was told Lee Industries had overbooked and run out of frames. Why it took my call after 9 weeks to find out this information from Cadieux, I was not told. Not indicative of proactive or customer centric service at any rate. I did not receive the chair part 1 of the order until December 11 and the sofa was not delivered until Jan 18th. In other words 131 days from order to delivery of the chair and 169 days for the delivery of the sofa. Whether the fault rests with Lee Industries or with Cadieux, I should have been informed earlier, and I should have been offered and given some sort of compensation.  Can't say I am impressed by how your back office handled the transaction and my interests as a customer. Thank you."

A. & T. Murchison

"From start to finish the service has been excellent. Choice of product and assistance with selections has been wonderful. Will be purchasing from the store again."

R. Selleck

"Cadieux gets a A+ from me on all fronts… service is fantastic, quality is top notch.  John is particularly helpful and makes the whole experience fun."

H. Harsch

"You go a great job in every aspect."

M. Golian

"Great customer service and furniture selection."

D. Kwik

"Very pleased with the service from start to end. I had some issues with my mattress fitting the bed and your sales staff resolved that for me with an option promptly."

N. Larose

"Delivery people were very professional and very nice and helpful."

I. Stacey

"I enjoyed working with the staff in selecting the leather chairs."

C. Baril

"I would love to participate in your survey as both sale and delivery were exemplary however I cannot seem to place any "x"'s in required spots. That being said we love shopping with John and his delivery team are fantastic!:)"

F. Gooderham

"I have previously found furniture shopping very stress full and I have a very hard time making a decision. Probably, this stems from a purchase I made years ago, that didn't work out as I expected it would..but this time with the help of Barbara Steele of Place ID for space planning and Rob Moran it has been a most pleasant experience. The furniture I chose, is actually nicer than I imagined it would be. I was fixated on a discontinued chair, and Rob found 2 for me.  They are beautiful and just the perfect size for the room. The order arrived in the specified time, and the delivery service was impeccable.  The gentlemen removed their shoes and washed their hands before bringing in the new furniture.  I am thrilled and would definitely come back to Cadieux Interiors for future purchases. They made it so easy for me!  Thank you!"

K. Calagoure

"Lucie has been beyond patient with Gary and I, her knowledge and willingness to change directions as we change directions is unparalleled. Lucie's experience and expertise lends well to understanding that no matter the budget or the bank account there is a way to ensure everyone is happy, at the end of the day, with their choices in home furnishings. Kind regards."

C. Muir & J. Walker

"We appreciate having an opportunity to provide feedback. Cadieux interiors is a wonderful shop with beautiful pieces and very knowledgeable staff.   1. One suggestion we offer is to please ensure customers are informed sooner and proactively when items are on back order.  In our case, we would not have changed our order but we would have found it helpful to know earlier.  2. The only reason we rate the sales person / designer as good rather than excellent is that we were already working with our own designer."

While our overall experience with Cadieux was excellent, we would particularly like to note the outstanding service from your delivery team both from the warehouse and on-site at our home.  Pierre and his delivery team are client focussed, professional, accommodating and extremely good at their jobs.  The team was particularly careful during delivery of furniture and setting it up in our new home. They represent the Cadieux brand very, very well."

S. Iacono

"Rob was a real pleasure to deal with. The service he provided was exceptional and very much appreciated.  We are very pleased with our purchase. Please extend our thanks to Rob for his professionalism and assistance. The delivery team was superb. They were extremely careful in bringing in our new ViSpring mattress and were courteous and pleasant. Overall, we are very pleased with the excellent customer experience provided to us by Cadieux. We will definitely be back when we need anything else. Thank you."

L. Jarvis (Interior Designer)

"I know that I, along with my clients will always get superior service when shopping at Cadieux."

I. Bowmer

"Overall a great experience and the home delivery was excellent. Thank you"

R. Hill

"Your delivery service is outstanding. This was the third time I had furniture delivered from Cadieux. Each time the service was exceptional. No complaints what so ever with your products, your store or your service. We love shopping there."

J. See

"I have been recommending your store as most people who come visit my house ask where I got the furniture. Most of them do not know of your store which I find is too bad as you have a wonderful selection and great service. It is also nice to support local family-owned businesses."

K. & T. Lewis

"Always a pleasure going to Cadieux Interiors. Professional friendly staff that know the true value of customer service."

L. Champigny

"As a decorator, I enjoy shopping at Cadieux, I am finding more price points that can fit my budget and that might be easier to persuade my clients to shop at Cadieux.  I have brought clients at Cadieux but even though the prices were comparable with another shop, my client seem to be intimidated with the whole feel of the space.  I personally love the classy feel of the space but it somehow needs to appeal a bit more to more level of buyers. There is a need in Ottawa for a furniture store of Cadieux Level, (for some reasons I tend to compare it with ELTE in Toronto)  but not on all levels. I have used the online request for prices, but never got a response, something to look at.  More and more people shop on line, getting a quick response is imperative in poking people's curiosity to see beyond the website.  I hope that I have provided you with productive feedback. Thank you very much."

R. & E. Mondoux

"Merci pour le courriel, j'essaie de mettre mon X a 'excellent'  pour toutes les categories mais me ne peux trouver la falcon de le faire. Prends ce courriel comme confirmation de notre part que nous avons ete des plus satisfaits dans tous les aspects de notre achat chez vous, ainsi que de notre interaction avec Rob Moran. Dis lui bonjour de notre part."

S. Barnes (Commercial - Project Coordinator)

"The whole experience was very good!  Rob was very helpful and prompt in his reply.  We had an exceptional situation where we didn’t have too much flexibility and he went along and provided great results.  The delivery was perfect, the guys are always fantastic to work with. Thank you!!"

A. Tippett

"We love the American Leather section and bar stools.  John was great to work with again."

L. Campbell

"Excellent service from all involved. John, Pierre and the 2 young men who delivered and installed the furniture were all excellent. Thank you and we enjoy our new furniture very much."

D. Lamontagne

"We would not hesitate purchasing from Cadieux Interiors in the future based on the impeccable service, product quality and overall sales experience. In addition, I must say that Pierre was very understanding and proactive in rectifying the problem we had with the dresser we selected. We haven't seen this type of service in a long time; it's nice to know that there is this type of quality service in the industry."

R. & R. Bazinet, Ottawa

"Thank you for your great service, much appreciated!"

A. Lefebvre, Ottawa

"We had, as in the past an excellent experience at your store. John Leblanc, who has been helping us for several years has been the key of our extraordinary experience of moving into our condo, and we thank him very much."

A. & L. Lefebvre, Ottawa

"We had an excellent experience from your delivery staff. They were polite, clean and very effective...thank you."

Rosie, Ottawa

"Everything and everyone was excellent. We love your store and the selection of furniture."

C. Charette (Designer), Studio853, Ottawa

"All round excellent service, personalized, friendly, accommodating and most importantly very professional on all aspects!"

M. Allard, Ottawa

"Nous avons reçu un excellent service de John et de la livraison également. Merci beaucoup"

E. McAuley, Ottawa

"Bonjour! L'ambiance, l'accueil, le service et la livraison: tout etait agreable et excellent. Merci et bonne fin de journee!"

S. & E. Cook, Ottawa

"It was a total pleasure."

A. Zolop, Ottawa

"I was fortunate to have had the opportunity to work with Rob Moran in the furnishing of our dining room. Rob is both knowledgeable and professional in equal measure; providing invaluable expertise and assistance from the conceptualization stage to the delivery of our furniture. Thank you, Rob!"

A. Poloz, Ottawa

" I was fortunate enough to have had the opportunity to work with Rob Moran in the furnishing of our dining room. Rob is both knowledgeable and professional in equal measure; providing invaluable expertise and assistance from the conceptualization stage to the delivery of our furniture. Thank you, Rob!"

U. Kucera, Ottawa

"It is always a treat to come into the store and chat with Rob and get ideas. The delivery folks are always friendly and helpful. Thanks as always for a great experience."

C. Dube, Ottawa

"Lucie's assistance was invaluable; thanks for all your help!"

A. Abu Hashem, Ottawa

"I appreciate you giving me the opportunity to provide my opinion. I would like to mention that throughout the last 2 years I have had 3 wonderful experiences with John LeBlanc. I'm more than satisfied and wouldn't go anywhere else."

K. Kealey & J. Chouinard, Ottawa

"Joe and I have been extremely happy with our entire experience with the Cadieux team and support professionals over the last several months. We look forward to dealing with all of you again in the coming months and years."

A. Adams, Ottawa

"Lucie was a pleasure to deal with, extremely helpful and very accommodating. It was a pleasure doing business with you. Thank you"

Michael and Louise Phelan, Ottawa

"We have been clients for over 23 years and always have had excellent service from Lucie Cadieux and her team of professionals!"

D. & J. Davidge, Ottawa

It’s not everyday that we spend almost $10,000 on chairs & slipcovers and Lucie Cadieux was excellent in taking us through the process. With her gentle guidance on quality, style and design we were comfortable at every stage. Also, Lucie gave us great advice on a reupholsterer and slipcover seamstress for some of our other furniture which was very useful.  

Our new chairs look fantastic.  Thanks Lucie! We are very pleased and will be heading back to Cadieux for a new sofa this year.

Tony and Lise, Ottawa

“We are writing today to express our overwhelming satisfaction with the quality of Cadieux’s delivery service and team. After purchasing a very large wall unit, it quickly became apparent that this piece was going to be very difficult perhaps impossible to get to the desired location in our home. Pierre, Martin and Chris were unwavering in their determination to get the job done. They were optimistic, resourceful and demonstrated professionalism. It was a pleasure dealing with them and we wanted to take a moment to thank all three of them for their time and effort. The friendly staff at Cadieux has never disappointed us. We always receive excellent service when we walk into your store. It is comforting to know that this quality of service extends to the delivery.”

C & R Azrak, Ottawa

"The service is excellent and I would recommend Cadieux to all my Family and Friends. I look forward to my next buy at Cadieux."

P. Stewart, Ottawa

"The only thing I would comment on is that the supplier of our stools took a lot longer to send them than expected."

T. Maville, Ottawa

"Excellent all around!  Thank you!  Beautiful bedroom set."

B. Cheeseman, Ottawa

"We are very pleased with our furniture purchases at Cadieux. The sectional is amazing, comfy and fits the space perfectly. The Bernhardt bed that I have in my guest room is wonderful. As a matter of fact, it makes me want a new bed for the Master. Maybe in the new year!"

T. Lager, Ottawa

"Fantastic experience from the moment we walked into Cadieux, to our 1st glorious night in our new ViSpring. Thank you so much!"

E. Archard, Ottawa

"We couldn't be more pleased with the process and the final result!"

C. McBride, Ottawa

"Outstanding service, selection and quality, as usual."

D. Tremblay, Ottawa

"I have always received excellent service and as such I do not hesitate to recommend Cadieux to Family and Friends."

Monique & Ted, Ottawa

“Thank you for all of your help in making our living room a beautiful place to spend time in. Dealing with our Designer – Excellent, Product Selection – Excellent, In-Home delivery – Excellent, Overall experience in dealing with Cadieux Interiors – Excellent.”

D. Laflamme, Ottawa

“My experience with Cadieux is always excellent. Customer service is superb, questions are always answered in a timely and complete manner and you make me feel “special” when I am in your store. No pressure …just a really nice shopping experience.”

D. Allan, Ottawa

"It took awhile to get the sectional, but I am aware that is not in Cadieux's control...I would give an excellent' to all the items in the survey."

R. Schnob, Ottawa

"When we first dealt with your store, some years ago, we dealt with salesperson (Sylvie) and found her excellent.  When we started dealing with our present salesperson, we felt he was a little insistent when trying to sell his designer skills which we were not at all interested in purchasing.  We now like him very much and find that he works very hard to find us what we want.  We are still not interested in home design services and we think he understands that. 

We love that we can consult and view  your suppliers merchandise through your website.  Whomever thought that up is brilliant. We need only arrive at your store with a picture of what we are looking for.  Your salesperson can then offer to show us other similar pieces and make recommendations.

Your home delivery service is the best I have ever encountered for any type of product delivery.

Your store is the only one where we seem to find what we are looking for without having to go the Montréal or Toronto.  Hope you are around for a long time.  Your pieces are expensive, to be sure, but the quality is good.  The only disappointment we have had is when we bought Baker dinning room chair.  They were expensive and we had asked for fabric that could be cleaned if need be.  Turns out, the fabric was not one that could be cleaned.  Eventually, we will have to replace the fabric.  We are not looking forward to the cost."

F. Carlson, Ottawa

I'm very satisfied and happy with the service that I got from Cadieux. Thank you.

Ann (Designer), Ottawa

“Although my experience is always excellent, I would like to speak to you about the chair we purchased recently – rocker swivel. The seat cushion is so poorly constructed I will have to have a new one made. I did not want this to be part of the survey!! I always enjoy working with you and do not want these comments to reflect badly on Cadieux. I will talk to you about this when you return from vacation. I hope you are enjoying your holiday."

L. Garvin, Ottawa - June 11, 2015

The delivery men were very professional and courteous. They removed their shoes each time they entered the house, and were very pleasant to deal with. We will definitely return to Cadieux for our future furniture needs.

C. Birchall, Ottawa

"Excellent, except for selection - but you must understand, that I probably wouldn't ever be satisfied by just one supplier! I have been dealing with Cadieux now for a few years, since I moved to Ottawa, and it has taken me a while to pull it all together in our new home. But Cadieux has been a major resource for me, and all my dealings with Cadieux have been excellent. Thank you."

K. Daniels-Nanni, Ottawa

"We love our mattress and of course the dresser and bed. Thanks Cadieux!"

K. Moricon, Ottawa

"It would be good to get information on order status. Sometimes there is a long gap. John was fantastic in advising us on pieces. We really trust his advice."

C. Bohn, Ottawa

"We have been Customers for a long time. Your service is excellent in all fronts. The staff are courteous and knowledgeable."

L. Johnson, Ottawa

"I would rate everything as excellent. It's been a positive experience so far."

P. Kurtz, Ottawa

"I would answer "excellent" on all four questions. I found the in-store process to be a bit slow, and the on-the-floor collection to be somewhat limited with respect to living room furniture, but I understand that only so much can be done about those issues."

J. Holtom (Designer), Ottawa

"I just wanted you all to know how warm and friendly everyone is when I visit. Very accommodating and always eager to help. Great selection and if there's something in particular I am looking for you always source options which is much appreciated. Never an issue to borrow swatches which is also really great. I recommend shopping at Cadieux to everyone!"

C. Erdman, Ottawa

"It took a while to get our furniture delivered, but it was well worth the wait. The prompt service to my emails by Pierre and Lucie was awesome. That is what made this purchase a great experience."

Paul and Pauline, Ottawa

"Rob was helpful, knowledgeable and patient in accompanying our decision-making process. We really appreciated working with him. Excellent selection of top-quality beds. The same two-person crew made the two deliveries to our home. They were professional, courteous, well-organized and attentive to details (e.g. we were really pleased they asked to wash their hands before handling the cloth of the mattress and of the white bases and headboard. This was the mark of a truly professionally trained team.). We appreciate top quality and service that is not 'in your face' or aggressive."

J. MacEwan, Ottawa

"Enjoyed shopping at your store!"

E. Poulter, Ottawa

"Very happy with our table!"