Damaged item(s)

• When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one as quickly as possible and advise you as such.
• If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge.
• If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
• If you decide you do not want parts or a replacement unit, you can return the item but the return shipping costs will be deducted from your total refund amount.
• If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
• If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
• We select only the most reliable, highest quality products and the most reputable manufacturers to work with.

Should you have a need to report a damaged item(s), please call us within 24 hrs. of receipt at 613.745.1230 x0 or simply click on the email below and we will get back to you within 48 hrs.